Troubleshooting the Game

There are times we are experiencing issue from The Sims Mobile. Sometimes, it's not because of our internet connection, but because of some factors in our device or vice versa. Restarting the game or the device itself is our first suggestion to fix some issue in the game. Here's some quick troubleshooting you can try if you encounter any trouble in the game.

The Sims Mobile requires your device to be connected at all times for you to run the game. If you are experiencing disconnection while connected to a Wi-Fi, try using your mobile data. Find the Wi-Fi or mobile data option in your device settings to toggle it on and off. You can also try to power cycle the router.

To run the game efficiently, your device should have the latest operating system or the latest game update.

To check or to update your iOS device, just go to Settings, then tap General. Choose Software Update and it will prompt what iOS version you currently have and if you need to install an update. For Android, you can find the update option by going directly to the device's Settings or About the Phone option.

To update the game in your iOS Device, simply go to the App Store and select "Updates". Tap "Update"button beside the game app. For Android, open the Google Play store and tap the three lines or the menu icon in the upper-left. Tap "My apps & games" and scroll till you see the game app. Tap the "Update" button. You can also search the game and tap the "Update" button to make it easier.

If your device is capable of running the game (iOS 9.0 and up or Android 4.1 and up) but just experiencing lags or slowness in the game, you might consider closing some of the running apps in the background. Apps use memory if they are open and unused.
To close those running background apps in an iOS device, double click the Home button. Swipe right and left to view those apps and slide up to close them.
For Android devices, tap the recent apps button and tap the X icon located at the upper right corner of each app to close it. You can also tap the "Close All" button.

The game is already released worldwide. If you are having trouble downloading the game or cannot update the game, check if you have enough space in your storage by going to the Settings of your Device. Try to delete cache, unused apps, files or media to free some storage.

Keep a copy of your Player ID found in the setting of the game. In case you encounter any trouble in the game and you need to reinstall it, you will not lose your progress. You can also save your progress by linking your social media account like Facebook or Twitter.