hello !! this just happened to me so i tried searching it up. i was able to fix it gladly, all you need to do is clear the app and reopen it again. it should work afterwards
Simply clear game cache. Go to phone settings, then storage settings, then go to your Sims app, and then clear cache. Don't worry you keep all your game progress.
Well what I did was to get out of the game and completely turn it off, like get out and swipe up at it so the game goes away if you know what I’m talking about. Then just go back into the game and it should reload and restart completely and then you should be out of the cafe in no time.
Yeah I have played the sims, sims 2, sims 3, and sims 4. Figured I would give sims mobile a try. Shortly after starting the tutorial and going to the cafe i made coffees, cleaned a table, and now cant do anything else. Cant clean tables, cant tall, cant use items...all they do is bounce around. Absolute trash game.