Game won’t open

The game requires a bit of free space/memory to load and run. Also check if game needs an update, If this isnt your issue, go to settings, apps, find sims, select storage and clear cache, force stop and try again. If all fails this might sound odd but genuinely change your phones time zone, reset your time and that usually does it. Game should load again.

Same thing is happening to me

mines been stuck like this since December :|

same thing happening to me!

Same

This is happening to me as well! I have been installing/uninstalling the game but still it isn’t working. However, i tried the sims freeplay which still works.

Im having the same issue and e.a dont have a contact email apart from the linked one in their help page that takes you nowhere. Infuriating!!!

This is happening to me as well

This happened to me too

The same problem happened to me. I think i am going to unistall the game.