New Phone, game won't transfer

For players that made their sim app from old phone connected to FB.

1. Download the Sim App into our new phone
2. Play it until the demo is finished.
3. Select the arrow on middle left of your screen
4. Select the Setting. Last tab with engine logo.
5. Connect FB.
6. Prompt will pop up with option to connect to your old account

Can anyone tell me why this is happening to me? I tried using tutorials about how to bring it back and yet it didn't work for me. PLEASE HELP ME

I dont know

I can't sign in my saved game from a new phone

To the person who said that whenever it prompted you to choose between your current game and the one saved on your iCloud it would just ignore it when you clicked on iCloud as if you clicked on your current game...
I went through the exact same thing and looked everywhere for an answer. I tried logging out of Game Center on my phone and opening sims in a attempt of desperation and it prompted me to log into Game Center again. I then logged into Game Center and was giving the choice between my current game and the one on iCloud, just like before. I then clicked on the iCloud option and for some reason it miraculously worked. I don’t know if this will work for anyone else but I hope it will save someone some desperate searching.

I tried to load the game from the cloud but it starts a new game and now I can't load the game on my cloud anymore

I did get to the part where you could decide whether to "Keep Playin" or "Load Game", but every time I press "Load Game", it would not load my game. It acts like I pressed "Keep Playing".

IT DIDNT WORK UGH

SimmermaN's answer was the fix for my iPhone 7 after Apple replaced my logic board.

Was just having this issue today (1/11/2019), just had to create a new sim, and got the pop-up that SimmermaN did, asking if you wanna restore data from this device or the cloud. :D